Important Notice
This document is originally written in English. In case of discrepancy between translations, the English version prevails.
REFUND POLICY
Last updated: January 2026
1. PAYMENT PROCESSING
Merchant of Record
All payments are processed by Paddle.com Market Limited, our Merchant of Record. Paddle handles all billing, invoicing, taxes, and refund processing.
When you make a purchase through Grammar Radar, Paddle acts as the seller of record. This means Paddle is responsible for payment processing, customer support for billing issues, and refund administration.
2. FREE SERVICE
Grammar Radar's core features are available for free:
- Daily quiz questions (with daily limit)
- 13 grammar category analysis
- Radar chart visualization
- AI-powered spaced repetition
- 4 general learning topics
No payment is required to access these features.
3. PREMIUM SUBSCRIPTIONS
Premium subscriptions and exam pack purchases are managed through Paddle. For subscription-specific terms:
- Review Paddle's Terms of Service
- Subscription details and pricing are displayed at checkout
- Automatic renewal terms are clearly stated before purchase
- You can cancel subscriptions at any time through your account settings
4. REFUND REQUESTS
To request a refund, you have two options:
Use the support link in your purchase receipt email from Paddle. This is the fastest method for refund processing.
Email us at contact@grammarradar.com and we will assist you with the refund process.
5. REFUND ELIGIBILITY
Paddle's standard refund policy applies to all purchases:
EU Customers
14-day cooling-off period for digital goods, as per EU consumer protection laws.
Technical Issues
Full refund if the service is inaccessible due to technical problems on our end.
Duplicate Charges
Full refund for any accidental duplicate charges.
6. PROCESSING TIME
Refund Timeline
- Refund approval: 1-3 business days
- Processing by Paddle: 5-10 business days
- Credit to original payment method: Varies by payment provider
Refunds are always credited to the original payment method used for the purchase.
7. CANCELLATION
You can cancel your subscription at any time:
- Access continues until the end of the current billing period
- No additional charges after cancellation
- Cancel through your account settings or contact support
- You can resubscribe at any time
8. CONTACT
For refund assistance:
9. GOVERNING LAW
This Refund Policy is governed by the laws of the Republic of Korea. Seoul Central District Court shall have exclusive jurisdiction over any disputes.
For EU residents, consumer protection laws of your country of residence may also apply.
대한민국 법을 따르며, 서울중앙지방법원을 관할 법원으로 합니다.